Safaricom has from 9:30 am today, experienced a system outage affecting a number of core services in our network. This outage affected Voice, Data, SMS, M-PESA and Enterprise services.
“We have identified the root cause of the outage and are working to resolve this in the shortest time possible. In the meantime, Voice, Data, SMS, M-PESA and Enterprise services will be available intermittently until the issue is fully resolved.” The company says
The company has promised to update customers on the progress to restore services and apologize for any inconvenience caused. The system outage comes at a time when the country is engaged in political party primaries.